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Frequently Asked Questions


Egycot's Client faqs

Q: How can I track my order?
A: You may check order status  online by clicking order status on left menu bar and enter your email and Egycot order ID not paypal or 2checkout authorization id.
If you select express shipping once order is shipped we e-mail tracking information (air way bill number and tracking url).

Q: How do I know my order shipping cost?
A: Shipping costs are determined by order weight, destination and type of shipping. Before you checkout you get an estimate of shipping cost based on order weight and destination.

Q: How do I order?
A: Shopping at Egycot is a 5-step easy process:
 1- Browse through different store categories. Review product description to meet your requirements.
 2- Choose the product  you like and add it to your shopping cart by clicking on "add to cart" button. The browser will forward you to checkout if you want to continue shopping click on "continue shopping ".
 3- When you finish shopping, click on "Checkout" button, enter your information and shipping address.
 4- At the bottom select the purchase option "paypal" for payment through your "paypal" account , "credit card" for buying from 2checkout.com (2Checkout.com, Inc. is an authorized retailer of Egycot), also buying by e-checks is available through "credit card " option).
5-Select type of shipping "standard" [not available for all countries] or "Express" which we recommend . Complete your checkout and process your order.

Q: How do you ship ?
A: Egycot will ship your order to any destination worldwide. We use aramex courier service  for "Express Shipping" (4 - 5 days) and Egyptian post service for "Standard Shipping" (14-21 days).

Q: What if I want to return something?

Very simple return policy: you didn't like what you received just send it back and you get full refund.Customer is responsible for return shipping.

VERY IMPORTANT Please contact us before returning your order to give you return address,otherwise returns may not be received.

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Authorized Retailer

Products provided by Egycot are sold by 2Checkout.com, Inc.an authorized retailer of  Egycot - Cairo,Egypt